Apr 15

SIP Trunking lets you move at your own speed



The move from traditional landlines to a SIP Trunking VoIP service carries a dizzying number of options. Have you chosen the right carrier? How long should the transition process take? How much bandwidth will you need? What are all the requirements that need to be considered to ensure peak performance?  All of these questions can look like they are difficult to answer. The scary truth is that without thorough preparation and support they are difficult. Making a rash decision like cutting your entire business over to SIP at once can cost you time, money, and mental stability. One of the greatest advantages of SIP is that you can gradually phase in VoIP to allow time to adapt. It’s like an on-ramp to the cloud experience.

Starting with SIP Trunking
The easiest way to begin your journey to a new business phone system involves moving non-critical traffic first. SIP migration for customer-facing contact centers can be the best option, according to No Jitter contributor Mark Allen, because the average contact center architecture is already equipped with multiple providers and line types. Voila: adding SIP to the traditional networks becomes a simple matter. The major benefit, of course, is that it lets you determine exactly when and where you move; you can continue to use your traditional voice network as you migrate all non-essential lines to SIP trunks then move everything else over once your company understands the new system.

Following up with network improvement
Moving to your new SIP service in a controlled manner isn’t just about allowing employees to adapt. The key reason for taking a staged approach is to test your network configuration and connection points to ensure security and call quality are both optimal. Depending on the bandwidth needs of your business ensuring call quality can be as simple as switching voice compression algorithms to traverse the network faster or as complex as instituting Quality of Service (QoS) network routing to ensure prioritization of voice traffic. Taking lines a few at a time allows you this flexibility without serious disruption to your business.

Similarly, security concerns can be addressed when using only a few lines in a controlled environment, preventing possible business-affecting breaches. As with evaluating call quality enhancements finding and resolving security issues can range from complicated firewall configurations to simple toll restriction passwords. Security is an often overlooked concern but before neglecting it keep in mind that a coordinated hacker can cause hundreds of thousands of dollars in fraudulent calls in a matter of minutes.

Moving your business from traditional landlines to SIP Trunking takes dedication and planning, but that doesn’t mean it has to be daunting or disruptive. Taking the time to do it right allows you to gain all the advantages of SIP easily and painlessly.  Webco Communications can help you create a strategy and deploy the right solution for your business from SIP Trunking to a full Cloud PBX, Webco has the right solution.

Apr 15

For small business, a phone system is vital


Small businesses are sometimes slow to adopt technologies that will end up helping them. The reason that smaller enterprises often don't keep pace with their big business counterparts in terms of technological growth is that new solutions are invariably expensive to deploy. But the expense of not rolling out innovative communication solutions can be a lot higher.



SMBs need to move away from antiquated systems

When Microsoft Excel first came out, it offered an unparalleled means of storing data. For businesses, the analytics built into Excel made sifting through information significantly easier and gleaning actionable findings a breeze. But if there's one thing Excel shouldn't be used for these days, it's storing phone numbers.  As Beth Schultz from No Jitter points out, even in an age when advanced business communications solutions exist in big supply, there are still organizations out there that choose to rely on Excel spreadsheets as a repository of phone numbers.

Because spreadsheets requires so much manual involvement in order to maintain, it doesn't function well as a service to keep track of business communication data, which by its very nature is always changing. Say, for instance that a business has a high-priority client that changed its phone number, but one representative forgot to note that shift in the Excel doc. In that case, the business may lose valuable time reaching out to its client because the phone number on file is out of date. It's this kind of situation that can not only prove cumbersome, but can also lead to a loss of loyalty among customers if they don't feel properly attended to.

A solution in a small business phone system
When it comes to business communications, the best policy to follow is "In with the new, out with the old." These days, good phone communication is something all businesses need to be on top of - not just large ones. In order to meet the demands of our increasingly mobile times, the best avenue for SMBs is to pursue a small business phone system that's designed to provide the most robust service possible that also meets the demands of a SMB budget.

Regarding the adoption of such systems, it seems that enterprises are catching on pretty quickly. According to TMCNet contributor Rory J. Thompson, businesses are flocking to VoIP systems in ever-increasing numbers.  A recent report projected that by 2020, VoIP will be a $136.76 billion market with a user base of 349 million individuals.

"The global VoIP service market is basically driven by rising demand for mobile communication services, technological development in the area of network infrastructures, and high performance ratio," stated the report, by Transparency Market Research.

Just because you're a small business doesn't mean you can't pursue the kind of communications solution employed by larger enterprises. In fact, for smaller organizations, the need is arguably even greater to refine communicative channels in an age when big businesses tend to win out if they offer better technology. Providing for customers is a matter of remaining connected to them, which is exactly what VoIP does.